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Managing Knock Your Socks Off Service

by Chip Bell, Ron Zemke, John Bush ...

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or ... Read more

$7.99 USD or Free with Kobo Plus

Also available as: Audiobook

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or
... Read more

Also available as: Audiobook

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli ...

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the ... Read more

$28.09 USD

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the
... Read more
Niche Marketing for Coaches

by Hannah McNamara ...

Based on years of first-hand, practical experience this book shows you how to transform yourself from being just another coach into someone who stands out to your clients as the natural and only choice. As you read through the pages, you'll discover how to: Identify your own, personal niche The marketing techniques which work best for coaches Anticipate your prospective clients' wants and ... Read more

$10.22 USD

Based on years of first-hand, practical experience this book shows you how to transform yourself from being just another coach into someone who stands out to your clients as the natural and only choice. As you read through the pages, you'll discover how to: Identify your own, personal niche The marketing techniques which work best for coaches Anticipate your prospective clients' wants and
... Read more
Customer Experience

Future Trends and Insights

by C. Shaw, Q. Dibeehi, S. Walden ...

Series series Business and Management (R0)
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share. ... Read more

$49.49 USD

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
... Read more
Everyone's a Critic

Winning Customers in a Review-Driven World

by Bill Tancer ...

More than 70% of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven marketplace terrifies many businesses. But some have learnt to navigate and profit from customer reviews. Bill Tancer takes readers on a fascinating journey inside that world, to find out why one Los ... Read more

$15.99 USD

Also available as: Audiobook

More than 70% of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven marketplace terrifies many businesses. But some have learnt to navigate and profit from customer reviews. Bill Tancer takes readers on a fascinating journey inside that world, to find out why one Los
... Read more

Also available as: Audiobook
Using Information to Develop a Culture of Customer Centricity

Customer Centricity, Analytics, and Information Utilization

by David Loshin, Abie Reifer ...

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business ... Read more

$28.49 USD

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business
... Read more
Conquering Cold-Calling Fear

Before and After the Sale

by Don Surath, M.A. ...

The Name Of The Game Is Effortless Selling And Conquering Cold-Calling Fear provides the surefire techniques that can make your sales life easier and more fun, while you become more productive than ever before. Combining his years of sales and management experience, his skills as an educator, and the hands-on training he received from Tony Robbins, Dr. Philip LeNoble, and Harry Friedman, Don ... Read more

$9.99 USD

The Name Of The Game Is Effortless Selling And Conquering Cold-Calling Fear provides the surefire techniques that can make your sales life easier and more fun, while you become more productive than ever before. Combining his years of sales and management experience, his skills as an educator, and the hands-on training he received from Tony Robbins, Dr. Philip LeNoble, and Harry Friedman, Don
... Read more
55 Steps to Outrageous Service

Outrageous Service Principles to Better Serve Your Customers

by Mr. Greg Hatcher ...

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. ... Read more

$8.09 USD

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.
... Read more
Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius ...

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded ... Read more

$9.49 USD

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded
... Read more
Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

by Joey Coleman ...

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

$14.99 USD

Also available as: Audiobook

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy,
... Read more

Also available as: Audiobook
Nice to Meet Myself

by Borja Vilaseca ...

Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious ... Read more

$9.99 USD or Free with Kobo Plus

Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious
... Read more
Would You Do That to Your Mother?

The "Make Mom Proud" Standard for How to Treat Your Customers

by Jeanne Bliss ...

**Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.Bliss urges companies to** make business persona**l to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?**"“Make Mom Proud” ... Read more

$6.99 USD

Also available as: Audiobook

**Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.Bliss urges companies to** make business persona**l to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?**"“Make Mom Proud”
... Read more

Also available as: Audiobook

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Managing Knock Your Socks Off Service

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Niche Marketing for Coaches

Customer Experience

Everyone's a Critic

Using Information to Develop a Culture of Customer Centricity

Conquering Cold-Calling Fear

55 Steps to Outrageous Service

Secret Service

Never Lose a Customer Again

Nice to Meet Myself

Would You Do That to Your Mother?

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“chip bell”

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