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“cate schreck”

Showing 1 - 10 of 10 results for “cate schreck”
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  • The A-Z of Service Excellence

    The Essential Guide to Becoming a Customer Service Professional

    by Cate Schreck ...
    Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to ... Read more

    $9.99 USD

  • Audiobook

    The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

    by Cate Schreck ...
    Narrated by Cate Schreck, Dave Stokes ...

    Unabridged

    5 hours 31 min

    Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to ... Read more

    $11.99 USD or Free with Kobo Plus

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  • Jump Start Your Business Brain

    Scientific Ideas and Advice That Will Immediately Double Your Business Success Rate

    by Doug Hall ...
    Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective. ... Read more

    $11.99 USD

  • Perfect Phrases for Writing Employee Surveys

    Hundreds of Ready-to-Use Phrases to Help You Create Surveys Your Employees Answer Honestly, Complete

    by John Kador, Katherine Armstrong ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty—and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your ... Read more

    $13.69 USD

  • The Land Grabbers

    The New Fight over Who Owns the Earth

    by Fred Pearce ...
    How Wall Street, Chinese billionaires, oil sheiks, and agribusiness are buying up huge tracts of land in a hungry, crowded world.An unprecedented land grab is taking place around the world. Fearing future food shortages or eager to profit from them, the world’s wealthiest and most acquisitive countries, corporations, and individuals have been buying and leasing vast tracts of land around the world ... Read more

    $13.99 USD

  • Managing Startups: Best Blog Posts

    by Thomas Eisenmann ...
    If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... Read more

    $10.69 USD

  • 10 Things The Bible Teaches Us About Business: Practical Business Principles the Bible Teaches for Any Stage of Business

    by Tesa Colvin ...
    So, you want to start a business and don't know where to begin. Or you've started a business but you don't know what your next step is.Before you wade through countless blog posts, courses, and other available content, let's take a quick overview of what the bible says.That's right, we will explore what the bible say about your dream of becoming an entrepreneur and running a successful company. ... Read more

    $0.99 USD or Free with Kobo Plus

  • Make Elephants Fly

    The Process of Radical Innovation

    by Steven S. Hoffman ...
    Drawing on examples of the hottest innovators in Silicon Valley, this step-by-step guide will show you how to develop, test and launch your impossibly big idea to success.Almost every major company today has made innovation its number one priority. Yet fewer than one in four executives believe their organizations are effective innovators. The pressure to innovate and the price paid for failure ... Read more

    $13.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Making Public Private Partnerships Work

    Building Relationships and Understanding Cultures

    by Michael Geddes ...
    Public Private Partnerships are no longer new. They are now a well-established vehicle for delivering large capital projects or managing services. Many organizations are now working with 'multi sector partnerships' across a huge range of sectors involving multiple partners. The increasing complexity of these partnerships, of the risks associated with them and the outcomes required of them, demand ... Read more

    $70.99 USD

  • America's Healthcare Transformation

    Strategies and Innovations

    by Susan A. Abookire, David W. Bates, Sarah Slight, Mark R. Chassin, Erin S. DuPree, Alberta T. Pedroja, William S. Weintraub, Sandra A. Weiss, Kasaiah Makam, Arthur "Tim" Garson, Jason Gorevic, Tine Hansen-Turton, Kenneth Patric, Janet J. Teske, Arnold Milstein, Elizabeth Malcolm, Steven R. Steinhubl, Ju Young Kim, Alicia D.H. Monroe, Nana Ekua Coleman, Julia D. Andrieni, Mauro Ferrari, Hanh H. Hoang, Philip Greenland, Kunal N. Karmali, Gary S. Kaplan, Henry H. Ting, Kasey R. Boehmer, Victor M. Montori, Thomas W. Feeley, Nikhil G. Thaker, James L. Field, Thomas H. Lee, Deirde Mylod, Sharyl Wojciechowski, Amir Rubin, Marc L. Boom ...
    A revolution in American medicine is in full swing, with the race from fee-for-service to fee-for-value at the front line in an epic battle that will transform healthcare delivery for decades to come. In America’s Healthcare Transformation, eminent physician leader Robert A. Phillips brings together key thought leaders and trail-blazing practitioners, who provide a wide-ranging exploration of the ... Read more

    $86.39 USD