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Includes eBooks

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Includes eBooks

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Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

by Carl Sewell, Paul B. Brown ...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

$9.99 USD

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the
... Read more

How to Wow

Proven Strategies for Presenting Your Ideas, Persuading Your Audience, and Perfecting Your Image

by Frances Cole Jones ...

Proven communication strategies to help you sell yourself effectively in any interview, presentation, or impromptu business meeting“The invaluable advice in How to Wow guarantees your success in any situation.”—Keith Ferrazzi, #1 New York Times bestselling author of Never Eat AloneEvery encounter with your colleagues, clients, employers—even your competitors—is an opportunity to make a positive ... Read more

$13.99 USD

Also available as: Audiobook

Proven communication strategies to help you sell yourself effectively in any interview, presentation, or impromptu business meeting“The invaluable advice in How to Wow guarantees your success in any situation.”—Keith Ferrazzi, #1 New York Times bestselling author of Never Eat AloneEvery encounter with your colleagues, clients, employers—even your competitors—is an opportunity to make a positive
... Read more

Also available as: Audiobook
Finding Your Writer's Voice: Make Your Writing Unique & Unforgettable

by Bria Quinlan, Jeannie Lin ...

Voice. That IT Factor. The Holy Grail. Every writer has one.Every writer knows what it is, but not everyone can put their finger on how to develop it.Join Jeannie Lin and Bria Quinlan, two award-winning, bestselling authors, as they chase down this elusive element.This book discusses the hierarchy of developing a professional voice as well as concrete tips and techniques for discovering and ... Read more

$7.99 USD or Free with Kobo Plus

Voice. That IT Factor. The Holy Grail. Every writer has one.Every writer knows what it is, but not everyone can put their finger on how to develop it.Join Jeannie Lin and Bria Quinlan, two award-winning, bestselling authors, as they chase down this elusive element.This book discusses the hierarchy of developing a professional voice as well as concrete tips and techniques for discovering and
... Read more
The Meat Lover’s Slow Cooker Cookbook

Hearty, Easy Meals Cooked Low and Slow

by Jennifer Olvera ...

Calling all lovers of shanks and shoulders, rumps and roasts! Bring everyone to the table with The Meat Lover's Slow Cooker Cookbook for meals featuring delicious, tender meat—even on your busiest days.For years, food writer and recipe developer Jennifer Olvera dedicated her weekends to making stovetop meals for the week—until the slow cooker revolutionized her weeknight dinners. She began ... Read more

$6.29 USD

Calling all lovers of shanks and shoulders, rumps and roasts! Bring everyone to the table with The Meat Lover's Slow Cooker Cookbook for meals featuring delicious, tender meat—even on your busiest days.For years, food writer and recipe developer Jennifer Olvera dedicated her weekends to making stovetop meals for the week—until the slow cooker revolutionized her weeknight dinners. She began
... Read more
Performing Under Pressure

The Science of Doing Your Best When It Matters Most

by Hendrie Weisinger, J. P. Pawliw-Fry ...

Nobody performs better under pressure. Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention, dexterity, and performance in every professional and personal arena. In Performing Under Pressure, Drs. Hendrie Weisinger and J.P. Pawliw-Fry introduce us to the concept of pressure management, offering empirically tested short term and long term solutions to help ... Read more

$9.99 USD

Also available as: Audiobook

Nobody performs better under pressure. Regardless of the task, pressure ruthlessly diminishes our judgment, decision-making, attention, dexterity, and performance in every professional and personal arena. In Performing Under Pressure, Drs. Hendrie Weisinger and J.P. Pawliw-Fry introduce us to the concept of pressure management, offering empirically tested short term and long term solutions to help
... Read more

Also available as: Audiobook
Stick with It

A Scientifically Proven Process for Changing Your Life—for Good

by Sean D. Young ...

This #1 Wall Street Journal– bestselling guide presents scientifically proven strategies for altering bad behaviors— forever.Whether it's absent-minded mistakes at work, a weakness for junk food, a smart phone addiction, or a lack of exercise, everyone has some bad habit or behavior that they'd like to change. But wanting to change and actually doing it—and sticking with it—are two very different ... Read more

$20.89 USD or Free with Kobo Plus

Also available as: Audiobook

This #1 Wall Street Journal– bestselling guide presents scientifically proven strategies for altering bad behaviors— forever.Whether it's absent-minded mistakes at work, a weakness for junk food, a smart phone addiction, or a lack of exercise, everyone has some bad habit or behavior that they'd like to change. But wanting to change and actually doing it—and sticking with it—are two very different
... Read more

Also available as: Audiobook
Born for This

How to Find the Work You Were Meant to Do

by Chris Guillebeau ...

Have you ever met someone with the perfect job?To the outside observer, it seems like they've won the career lottery—that by some stroke of luck or circumstance they've found the one thing they love so much that it doesn't even feel like work—and they're getting paid well to do it.In reality, their good fortune has nothing to do with chance. There’s a method for finding your perfect job, and Chris ... Read more

$8.99 USD

Have you ever met someone with the perfect job?To the outside observer, it seems like they've won the career lottery—that by some stroke of luck or circumstance they've found the one thing they love so much that it doesn't even feel like work—and they're getting paid well to do it.In reality, their good fortune has nothing to do with chance. There’s a method for finding your perfect job, and Chris
... Read more
50 Plus!

Critical Career Decisions for the Rest of Your Life

by Robert L. Dilenschneider ...

“Practical . . . with an inspirational flair . . . [Dilenschneider] offers wise words. Valuable reading.” —The New York TimesAge Is No Barrier to Success.The rules of the business world are being rewritten—again—and Americans over 50 need to refresh their skill sets to meet the challenge of competing in a changing job market. Renowned workplace communications expert Robert L. Dilenschneider has ... Read more

$10.49 USD or Free with Kobo Plus

“Practical . . . with an inspirational flair . . . [Dilenschneider] offers wise words. Valuable reading.” —The New York TimesAge Is No Barrier to Success.The rules of the business world are being rewritten—again—and Americans over 50 need to refresh their skill sets to meet the challenge of competing in a changing job market. Renowned workplace communications expert Robert L. Dilenschneider has
... Read more
Workplace Genie

An Unorthodox Toolkit to Help Transform Your Work Relationships and Get the Most from Your Career

by Natalie Canavor, Susan Dowell, LCSW ...

From time to time, many of us might wish for a genie to transform our workplace. But what if you yourself had that power? Workplace Genie shows employees, entrepreneurs, and virtual workers how to handle challenging work relationships in unorthodox ways. Melding the proven ideas of a communications expert and leading psychotherapist, this book gives readers a powerful new toolbox to connect with ... Read more

$10.99 USD

From time to time, many of us might wish for a genie to transform our workplace. But what if you yourself had that power? Workplace Genie shows employees, entrepreneurs, and virtual workers how to handle challenging work relationships in unorthodox ways. Melding the proven ideas of a communications expert and leading psychotherapist, this book gives readers a powerful new toolbox to connect with
... Read more
The Ostrich Paradox

Why We Underprepare for Disasters

by Robert Meyer, Howard Kunreuther ...

"The Ostrich Paradox boldly addresses a key question of our time: Why are we humans so poor at dealing with disastrous risks, and what can we humans do about it? It is a must-read for everyone who cares about risk."—Daniel Kahneman, winner of the Nobel Prize in Economics and author of Thinking, Fast and SlowWe fail to evacuate when advised. We rebuild in flood zones. We don't wear helmets. We fail ... Read more

$14.39 USD

Also available as: Audiobook

"The Ostrich Paradox boldly addresses a key question of our time: Why are we humans so poor at dealing with disastrous risks, and what can we humans do about it? It is a must-read for everyone who cares about risk."—Daniel Kahneman, winner of the Nobel Prize in Economics and author of Thinking, Fast and SlowWe fail to evacuate when advised. We rebuild in flood zones. We don't wear helmets. We fail
... Read more

Also available as: Audiobook
Body Language

How to Read Others, Detect Deceit, and Convey the Right Message

by James Borg ...

Body language is a vital part of everyday communication, but more often than not, we are unaware of the messages our bodies are sending to others. Body Language will teach you to become more aware of these issues. In seven lessons, you will not only learn to read others, but also learn to control your own posture to send the correct message to those around you. This guide will help you: Make a ... Read more

$10.99 USD

Body language is a vital part of everyday communication, but more often than not, we are unaware of the messages our bodies are sending to others. Body Language will teach you to become more aware of these issues. In seven lessons, you will not only learn to read others, but also learn to control your own posture to send the correct message to those around you. This guide will help you: Make a
... Read more
Habit Changers

81 Game-Changing Mantras to Mindfully Realize Your Goals

by M.J. Ryan ...

What would you like to change in your life? Be more focused at work? Communicate more effectively? Find work-life balance? Make smarter decisions? Be more patient with your team or family? Have greater self-confidence? Less stress? Just . . . be happier?Often, the biggest obstacle to change lies in our most deeply ingrained habits: those automatic thought processes that operate outside our ... Read more

Was $5.99 USD Now $4.99 USD

What would you like to change in your life? Be more focused at work? Communicate more effectively? Find work-life balance? Make smarter decisions? Be more patient with your team or family? Have greater self-confidence? Less stress? Just . . . be happier?Often, the biggest obstacle to change lies in our most deeply ingrained habits: those automatic thought processes that operate outside our
... Read more

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How to Wow

Finding Your Writer's Voice: Make Your Writing Unique & Unforgettable

The Meat Lover’s Slow Cooker Cookbook

Performing Under Pressure

Stick with It

Born for This

50 Plus!

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The Ostrich Paradox

Body Language

Habit Changers

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