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  • Design Thinking Pedagogy

    Facilitating Innovation and Impact in Tertiary Education

    The problems facing society today are complex, multifaceted, and require crossing multiple disciplinary boundaries. As such, these problems call for interdisciplinary collaboration, including new and different combinations of skills and knowledge. Currently, tertiary education providers are not well-positioned to develop these interdisciplinary capabilities at a rate commensurate with the speed of ... Read more

    $52.99 USD

  • Design Innovation for Health and Medicine

    Series series Social Sciences (R0)
    Design Innovation for Health and Medicine offers an innovative approach for solving complex healthcare issues. In this book, three design experts examine a range of case studies to explain how design is used in health and medicine—exploring issues such as diverse patient needs, an ageing population and the impact of globalisation on disease. These case studies, along with high-profile industry ... Read more

    $98.99 USD

  • Affected

    Emotionally Engaging Customers in The Digital Age

    How can you create meaningful connections with customers in the digital space?The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via ... Read more

    $16.00 USD

  • Creativity in Military Complexity

    Design, Disruptors and Defence Forces

    Series series Routledge Studies in Conflict, Security and Technology
    This work offers a groundbreaking exploration of the urgent need for creativity and innovation in contemporary military thought.In an era characterised by the ceaseless flux of global dynamics, traditional paradigms of warfare have become increasingly obsolete. The pursuit of victory no longer lies in the fixation upon past conflicts but rather in the discerning assessment of and adaptation to the ... Read more

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    Revised version with also a new chapter "closing the loop" as of November 2018If you work in health(care), this is your update on the 'future'. This book is about the digital transformation that healthcare is facing. It's not a prediction, blueprint nor is it a manual. But it is giving some insights on what is happening to health(care) and how you might best prepare for the future that's coming. ... Read more

    $14.19 USD

  • This is Service Design Thinking

    Basics-Tools-Cases

    This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about ... Read more

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  • No More Lethal Waits

    10 Steps to Transform Canada's Emergency Departments

    by Shawn Whatley ...
    No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley – who knows whereof he speaks, having led and participated in radical change to a large emergency department – summarizes the steps as:Revamp Triage.Close the Waiting Room.Redefine Nurse-to ... Read more

    $8.69 USD or Free with Kobo Plus

  • Health Design Thinking

    Creating Products and Services for Better Health

    Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer.This book makes a case for applying the principles of design thinking to real-world health care challenges. As health care systems around the globe struggle to expand access, improve outcomes, and control costs, Health Design Thinking offers a human ... Read more

    $15.99 USD

  • This Is Service Design Doing

    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service ... Read more

    $30.99 USD

  • Confidence

    Sell Yourself in Medical Interviews

    Selling Yourself MattersCongratulations! You have persevered through nearly a decade of intense study and rigorous training to become a qualified doctor. It takes an incredibly strong intellect and the utmost dedication to get to this point. You know what specialty training program you want to get into and now it’s time to nail the final interview – and this book can show you how.Panels of Experts ... Read more

    $9.99 USD

  • Organizational Traps : Leadership Culture Organizational Design

    Leadership, Culture, Organizational Design

    by Chris Argyris ...
    Anyone who has spent time in an organization knows that dysfunctional behavior abounds. Conflict is frequently avoided or pushed underground rather than dealt with openly. At the same time the same arguments often burst out again and again almost verbatim. Turf battles continue for extended periods without resolution. People nod their heads in agreement in meetings and then rush out of the room to ... Read more

    $16.19 USD

  • The Newly Qualified Nurse's Handbook E-Book

    The Newly Qualified Nurse's Handbook E-Book

    This book has been prepared by professionals working in the UK. It is not a primer on clinical skills but an indispensable handbook and resource for the new nurses who are about to embark on their first job and need to develop nursing judgment and the ability to organise and deliver care. It is about learning how to think like a nurse - developing the judgment and behaviour that is essential in ... Read more

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