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Call Centers For Dummies

by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ...

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... Read more

$17.00 USD

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses
... Read more
Get Lost Depression

A Comedic Roadmap Out of the Darkness

by David Hansen ...

Depression sucks. But that doesn't mean we can't laugh at it.In this brutally honest (and strangely hilarious) deep dive into the rollercoaster that is depression, David Hansen lays it all bare-the dark thoughts, the awkward therapy sessions, and the well-meaning but completely useless advice from people. With a mix of intimate stories, self-deprecating humour, and charmingly crude cartoons, ... Read more

$4.99 USD

Depression sucks. But that doesn't mean we can't laugh at it.In this brutally honest (and strangely hilarious) deep dive into the rollercoaster that is depression, David Hansen lays it all bare-the dark thoughts, the awkward therapy sessions, and the well-meaning but completely useless advice from people. With a mix of intimate stories, self-deprecating humour, and charmingly crude cartoons,
... Read more

The 100

Love, Power, and Survival Collide in This Addictive Dystopian Story

by Kass Morgan ...

Series Book 1 - The 100
The first book in the New York Times bestselling series that inspired the hit CW TV show.No one has set foot on Earth in centuries – until now.Ever since a devastating nuclear war, humanity has lived on spaceships far above Earth's radioactive surface. Now, one hundred juvenile delinquents -- considered expendable by society -- are being sent on a dangerous mission: to recolonize the planet. It ... Read more

$9.99 USD

The first book in the New York Times bestselling series that inspired the hit CW TV show.No one has set foot on Earth in centuries – until now.Ever since a devastating nuclear war, humanity has lived on spaceships far above Earth's radioactive surface. Now, one hundred juvenile delinquents -- considered expendable by society -- are being sent on a dangerous mission: to recolonize the planet. It
... Read more
Tom Clancy Commander in Chief

by Mark Greaney ...

Series Book 15 - A Jack Ryan Novel
**Tom Clancy's Jack Ryan: Ghost War is out now on Prime Video!This electrifying thriller in Tom Clancy's #1 New York Times bestselling series has President Jack Ryan and his allies facing a treacherous foe threatening to unleash chaos around the globe...**When the desperate Russian president launches an all-out covert violent offensive into order to push the world into chaos and regain the power ... Read more

$9.99 USD

Also available as: Audiobook

**Tom Clancy's Jack Ryan: Ghost War is out now on Prime Video!This electrifying thriller in Tom Clancy's #1 New York Times bestselling series has President Jack Ryan and his allies facing a treacherous foe threatening to unleash chaos around the globe...**When the desperate Russian president launches an all-out covert violent offensive into order to push the world into chaos and regain the power
... Read more

Also available as: Audiobook
The Bone Labyrinth

A Sigma Force Novel

by James Rollins ...

Series Book 11 - Sigma Force
A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . .In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins ... Read more

$10.49 USD

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A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . .In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins
... Read more

Also available as: Audiobook
Hold Me

by Susan Mallery ...

Series Book 1 - Fool's Gold
New York Times bestselling author Susan Mallery's classic blend of lighthearted humor and intense emotional conflict works its magic on two newcomers to the California town of Fool's Gold, which Library Journal calls "a setting so real and appealing readers will want to start scoping out real estate."Destiny Mills believes passion has its place-like in the lyrics of the country songs that made her ... Read more

$12.99 USD

New York Times bestselling author Susan Mallery's classic blend of lighthearted humor and intense emotional conflict works its magic on two newcomers to the California town of Fool's Gold, which Library Journal calls "a setting so real and appealing readers will want to start scoping out real estate."Destiny Mills believes passion has its place-like in the lyrics of the country songs that made her
... Read more
Fifty Shades Trilogy Bundle

Fifty Shades of Grey; Fifty Shades Darker; Fifty Shades Freed

by E L James ...

Now available in a single volume, E L James's New York Times #1 bestselling trilogy has been hailed by Entertainment Weekly as being "in a class by itself." Beginning with the GoodReads Choice Award Romance Finalist Fifty Shades of Grey, the Fifty Shades Trilogy will obsess you, possess you, and stay with you forever.This bundle includes the following novels:FIFTY SHADES OF GREY: When college ... Read more

$21.59 USD

Now available in a single volume, E L James's New York Times #1 bestselling trilogy has been hailed by Entertainment Weekly as being "in a class by itself." Beginning with the GoodReads Choice Award Romance Finalist Fifty Shades of Grey, the Fifty Shades Trilogy will obsess you, possess you, and stay with you forever.This bundle includes the following novels:FIFTY SHADES OF GREY: When college
... Read more
The Martian

A Novel

by Andy Weir ...

#1 NEW YORK TIMES BESTSELLER • NOW A MAJOR MOTION PICTUREA mission to Mars. A freak accident. One man’s struggle to survive. From the author of Project Hail Mary comes “a hugely entertaining novel that reads like a rocket ship afire” (Chicago Tribune).“Brilliant . . . a celebration of human ingenuity [and] the purest example of real-science sci-fi for many years . . . utterly compelling.”—The Wall ... Read more

$8.99 USD

#1 NEW YORK TIMES BESTSELLER • NOW A MAJOR MOTION PICTUREA mission to Mars. A freak accident. One man’s struggle to survive. From the author of Project Hail Mary comes “a hugely entertaining novel that reads like a rocket ship afire” (Chicago Tribune).“Brilliant . . . a celebration of human ingenuity [and] the purest example of real-science sci-fi for many years . . . utterly compelling.”—The Wall
... Read more
Catching Fire (Hunger Games, Book Two)

by Suzanne Collins ...

Series Book 2 - The Hunger Games
The second book in Suzanne Collins's phenomenal and worldwide bestselling Hunger Games trilogy.Against all odds, Katniss Everdeen has won the annual Hunger Games with fellow district tribute Peeta Mellark. But it was a victory won by defiance of the Capitol and their harsh rules. Katniss and Peeta should be happy. After all, they have just won for themselves and their families a life of safety and ... Read more

$9.99 USD

The second book in Suzanne Collins's phenomenal and worldwide bestselling Hunger Games trilogy.Against all odds, Katniss Everdeen has won the annual Hunger Games with fellow district tribute Peeta Mellark. But it was a victory won by defiance of the Capitol and their harsh rules. Katniss and Peeta should be happy. After all, they have just won for themselves and their families a life of safety and
... Read more
The Girl in the Spider's Web

A Lisbeth Salander Novel

by David Lagercrantz ...

Series Book 4 - The Girl with the Dragon Tattoo Series
**#1 NATIONAL BESTSELLER • Lisbeth Salander and Mikael Blomkvist return to the Girl in the Dragon Tattoo series in this ripped-from-the-headlines, high-octane follow-up to Stieg Larsson's The Girl Who Kicked the Hornet's Nest. • Also known as the Millennium series“Rest easy, Lisbeth Salander fans—our punk hacker heroine is in good hands.… A twisty, bloody thrill ride.… An instant page-turner.” ... Read more

$12.99 USD

Also available as: Audiobook

**#1 NATIONAL BESTSELLER • Lisbeth Salander and Mikael Blomkvist return to the Girl in the Dragon Tattoo series in this ripped-from-the-headlines, high-octane follow-up to Stieg Larsson's The Girl Who Kicked the Hornet's Nest. • Also known as the Millennium series“Rest easy, Lisbeth Salander fans—our punk hacker heroine is in good hands.… A twisty, bloody thrill ride.… An instant page-turner.”
... Read more

Also available as: Audiobook
Fifty Shades Of Grey

Book One of the Fifty Shades Trilogy

by E L James ...

Series Book 1 - Fifty Shades of Grey Series
"And in this quiet moment as I close my eyes, spent and sated, I think I'm in the eye of the storm. And in spite of all he's said, and what he hasn't said, I don't think I have ever been so happy."When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled ... Read more

$8.69 USD

Also available as: Audiobooks

"And in this quiet moment as I close my eyes, spent and sated, I think I'm in the eye of the storm. And in spite of all he's said, and what he hasn't said, I don't think I have ever been so happy."When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled
... Read more

Also available as: Audiobooks
How to Stop Losing Your Sh*t with Your Kids

A Practical Guide to Becoming a Calmer, Happier Parent

by Carla Naumburg ...

Stop the yelling, lose the guilt, and become a calmer, happier parent.Drawing on evidence-based practices, here is an insight-packed and tip-filled plan for how to stop the parental meltdowns. Its compassionate, pragmatic approach will help readers feel less ashamed and more empowered to get their, ahem, act together instead of losing it.“Using a powerful combination of humor and reality checks, ... Read more

$11.99 USD

Stop the yelling, lose the guilt, and become a calmer, happier parent.Drawing on evidence-based practices, here is an insight-packed and tip-filled plan for how to stop the parental meltdowns. Its compassionate, pragmatic approach will help readers feel less ashamed and more empowered to get their, ahem, act together instead of losing it.“Using a powerful combination of humor and reality checks,
... Read more

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Call Centers For Dummies

Get Lost Depression

People who read these also enjoyed

The 100

Tom Clancy Commander in Chief

The Bone Labyrinth

Hold Me

Fifty Shades Trilogy Bundle

The Martian

Catching Fire (Hunger Games, Book Two)

The Girl in the Spider's Web

Fifty Shades Of Grey

How to Stop Losing Your Sh*t with Your Kids

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