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The Experience

The 5 Principles of Disney Service and Relationship Excellence

by Bruce Loeffler, Brian Church ...

Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ... Read more

$17.00 USD

Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with
... Read more
Audiobook

The Experience

The 5 Principles of Disney Service and Relationship Excellence

by Brian Church, Bruce Loeffler ...

Narrated by Kevin Young ...

Unabridged

8 hours 47 min

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will ... Read more

$19.99 USD

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will
... Read more

How to Become a Rainmaker

The Rules for Getting and Keeping Customers and Clients

by Jeffrey J. Fox ...

Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... Read more

$12.99 USD

Also available as: Audiobook

Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox
... Read more

Also available as: Audiobook
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

by Doug Lipp ...

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

$20.79 USD

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that
... Read more
Lean Solutions

How Companies and Customers Can Create Value and Wealth Together

by James P. Womack, Daniel T. Jones ...

Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time ... Read more

$15.99 USD

Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time
... Read more
The Pursuit of Wow!

Every Person's Guide to Topsy-Turvy Times

by Tom Peters ...

Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times.In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his ... Read more

$6.99 USD

Also available as: Audiobook

Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times.In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his
... Read more

Also available as: Audiobook
The Advisor Playbook

by Duncan MacPherson, Chris Jeppesen ...

Practice management is often misunderstood. The Advisor Playbook will take the mystery away.Practice management is confused with marketing, or is limited to strategizing about branding, or simply equated to old-school salesmanship.Practice management is how you build an organized toolbox of all your processes – branding, marketing, service activities, core functions – and constantly tune and keep ... Read more

$9.99 USD or Free with Kobo Plus

Practice management is often misunderstood. The Advisor Playbook will take the mystery away.Practice management is confused with marketing, or is limited to strategizing about branding, or simply equated to old-school salesmanship.Practice management is how you build an organized toolbox of all your processes – branding, marketing, service activities, core functions – and constantly tune and keep
... Read more
Design Leadership

How Top Design Leaders Build and Grow Successful Organizations

by Richard Banfield ...

What does it take to be the leader of a design firm or group? We often assume they have all the answers, but in this rapidly evolving industry they’re forced to find their way like the rest of us. So how do good design leaders manage? If you lead a design group, or want to understand the people who do, this insightful book explores behind-the-scenes strategies and tactics from leaders of top ... Read more

$24.99 USD

What does it take to be the leader of a design firm or group? We often assume they have all the answers, but in this rapidly evolving industry they’re forced to find their way like the rest of us. So how do good design leaders manage? If you lead a design group, or want to understand the people who do, this insightful book explores behind-the-scenes strategies and tactics from leaders of top
... Read more
Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness, Updated 2021 Edition

Tested New Ways to Increase Your Personal and Social Effectiveness

by Alan Garner ...

Learn the secrets of effective communication from the most popular book in the world for teaching conversation skills – almost one million copies sold!Fully updated for the 2020s, Conversationally Speaking provides proven communication strategies, based on hundreds of research studies, as well as the authors' own experience teaching conversation workshops. Now you can use this expertise to get ... Read more

$12.49 USD

Learn the secrets of effective communication from the most popular book in the world for teaching conversation skills – almost one million copies sold!Fully updated for the 2020s, Conversationally Speaking provides proven communication strategies, based on hundreds of research studies, as well as the authors' own experience teaching conversation workshops. Now you can use this expertise to get
... Read more
Managing Startups: Best Blog Posts

by Thomas Eisenmann ...

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and ... Read more

$10.99 USD

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and
... Read more
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

by Thomas H. Lee, MD ...

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Read more

$24.49 USD

The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize
... Read more
Essential Skills: Customer Service Vocabulary Building Workbook

by Jennifer Wilkins ...

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost ... Read more

$8.69 USD

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost
... Read more

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The Experience

The Experience

People who read these also enjoyed

How to Become a Rainmaker

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Lean Solutions

The Pursuit of Wow!

The Advisor Playbook

Design Leadership

Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness, Updated 2021 Edition

Managing Startups: Best Blog Posts

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Essential Skills: Customer Service Vocabulary Building Workbook

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“bruce loeffler”

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