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Creating a Service Culture in Higher Education Administration

by Mario C. Martinez, Brandy Smith, Katie Humphreys ...

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education ... Read more

$39.99 USD

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education
... Read more
I Love You, I Love You Not, I Love You, Maybe.

Faceless, so Little to Judge.

by Brandy Smith ...

Love. Such a small word with a huge meaning. How many different kinds of love are there? Each one with its own little world of emotion, actions, and dreams. Several twisted, some passionate, a few real. But out of all of them, everyone is simply trying to get to the same goal, reach the similar point of no return, and smother identical desires. It all comes down to one thingone wantto love. And be ... Read more

$3.99 USD

Love. Such a small word with a huge meaning. How many different kinds of love are there? Each one with its own little world of emotion, actions, and dreams. Several twisted, some passionate, a few real. But out of all of them, everyone is simply trying to get to the same goal, reach the similar point of no return, and smother identical desires. It all comes down to one thingone wantto love. And be
... Read more

HBR Guide to Managing Up and Across (HBR Guide Series)

by Harvard Business Review ...

Series series HBR Guide
ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re ... Read more

$15.89 USD or Free with Kobo Plus

ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re
... Read more
I Knead My Mommy

And Other Poems by Kittens

by Shamini Flint ...

A purrfect collection of poetry that explores kitten life from the New York Times–bestselling author of I Could Pee on This and I Could Chew on This.Just when we all thought things couldn't get any cuter comes a book of confessional poems about the triumphs, trials, and daily discoveries of being a kitten. From climbing walls to claiming hearts, these little cats bare all in such instant classics ... Read more

$12.39 USD or Free with Kobo Plus

A purrfect collection of poetry that explores kitten life from the New York Times–bestselling author of I Could Pee on This and I Could Chew on This.Just when we all thought things couldn't get any cuter comes a book of confessional poems about the triumphs, trials, and daily discoveries of being a kitten. From climbing walls to claiming hearts, these little cats bare all in such instant classics
... Read more
SNAP Selling

Speed Up Sales and Win More Business with Today's Frazzled Customers

by Jill Konrath ...

Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. No matter how great your offering, you face the daunting task of making yourself appear credible, ... Read more

$13.99 USD

Also available as: Audiobook

Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. No matter how great your offering, you face the daunting task of making yourself appear credible,
... Read more

Also available as: Audiobook
Dreams and Broken Dreams

Short Poems of the Heart

by TERRY D. RAMSEY ...

Short poems for the young of heart the joys and the broken dreams of finding love. ... Read more

$7.19 USD

Short poems for the young of heart the joys and the broken dreams of finding love.
... Read more
The Heart of Change Field Guide

Tools And Tactics for Leading Change in Your Organization

by Dan S. Cohen ...

In 1996, John P. Kotter's Leading Change became a runaway best seller, outlining an eight-step program for organizational change that was embraced by executives around the world. Then, Kotter and co-author Dan Cohen's The Heart of Change introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts. Now, The ... Read more

$25.19 USD or Free with Kobo Plus

In 1996, John P. Kotter's Leading Change became a runaway best seller, outlining an eight-step program for organizational change that was embraced by executives around the world. Then, Kotter and co-author Dan Cohen's The Heart of Change introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts. Now, The
... Read more
Guerrilla Marketing for Coaches

Six Steps to Building Your Million-Dollar Coaching Practice

by Jay Conrad Levinson, Andrew Neitlich ...

Series series Guerilla Marketing Press
START BUILDING YOUR MILLION-DOLLAR COACHING BUSINESS TODAY! The coaching profession has experienced phenomenal growth over the past decade, and has become an accepted way for people and organizations to improve performance. In response to this demand, professionals from around the world are getting into coaching. Unfortunately, despite the growth of the coaching field, many coaches struggle to ... Read more

$11.59 USD or Free with Kobo Plus

START BUILDING YOUR MILLION-DOLLAR COACHING BUSINESS TODAY! The coaching profession has experienced phenomenal growth over the past decade, and has become an accepted way for people and organizations to improve performance. In response to this demand, professionals from around the world are getting into coaching. Unfortunately, despite the growth of the coaching field, many coaches struggle to
... Read more
Balanced Scorecard Step-by-Step

Maximizing Performance and Maintaining Results

by Paul R. Niven ...

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to ... Read more

$31.00 USD

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to
... Read more
Teambuilding That Gets Results

Essential Plans and Activities for Creating Effective Teams

by Harriet Diamond, Linda Eve Diamond ...

Series series Quick Start Your Business
Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building ... Read more

$14.39 USD

Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building
... Read more
Fuzzball is Very Fast - A read out loud book for children and kids age 2 - 8

by Philip Kaufman ...

Nobody is really sure where Fuzzball goes when he jumps the backyard fence and goes traveling.Fuzzball is an adventurous, thrill-seeking cat who loves danger.Based on a true story, with photos of the real cat and dog in story.Good, smooth, quick-reading story for children ages 2 - 8.Things to think about section at the end.Good entry-level reading book, or for reading out loudYour child will enjoy ... Read more

$2.99 USD or Free with Kobo Plus

Nobody is really sure where Fuzzball goes when he jumps the backyard fence and goes traveling.Fuzzball is an adventurous, thrill-seeking cat who loves danger.Based on a true story, with photos of the real cat and dog in story.Good, smooth, quick-reading story for children ages 2 - 8.Things to think about section at the end.Good entry-level reading book, or for reading out loudYour child will enjoy
... Read more
Innovative Intelligence

The Art and Practice of Leading Sustainable Innovation in Your Organization

by David S. Weiss, Claude Legrand ...

Innovation is a key source of competitive advantage, but it remains frustratingly elusive for many organizations. This book shows you how to close the innovation gap by making individuals and organizations systematically and sustainably innovative. You will learn how to embrace a culture of innovation and make it permeate every level of the organization. You will find a clear road map and ... Read more

$40.00 USD

Innovation is a key source of competitive advantage, but it remains frustratingly elusive for many organizations. This book shows you how to close the innovation gap by making individuals and organizations systematically and sustainably innovative. You will learn how to embrace a culture of innovation and make it permeate every level of the organization. You will find a clear road map and
... Read more

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Creating a Service Culture in Higher Education Administration

I Love You, I Love You Not, I Love You, Maybe.

People who read these also enjoyed

HBR Guide to Managing Up and Across (HBR Guide Series)

I Knead My Mommy

SNAP Selling

Dreams and Broken Dreams

The Heart of Change Field Guide

Guerrilla Marketing for Coaches

Balanced Scorecard Step-by-Step

Teambuilding That Gets Results

Fuzzball is Very Fast - A read out loud book for children and kids age 2 - 8

Innovative Intelligence

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