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Leading Loyalty

Cracking the Code to Customer Devotion

by Sandy Rogers, Leena Rinne, Shawn Moon ...

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.**To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone ... Read more

$9.49 USD or Free with Kobo Plus

Also available as: Audiobook

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.**To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone
... Read more

Also available as: Audiobook
Audiobook

Predictable Results in Unpredictable Times

by Stephen R. Covey, Bob Whitman ...

Narrated by Stephen R. Covey ...

Unabridged

2 hours 41 min

In Predictable Results in Unpredictable Times , bestselling author Stephen R. Covey and FranklinCovey CEO Bob Whitman provide steps and tools for surviving chaotic and turbulent economic times.The 7 Habits of Highly Effective People by Dr. Stephen R. Covey has sold more than 18 million copies and has been translated into thirty-four languages .The 7 Habits franchise includes multiple successful ... Read more

$14.99 USD

In Predictable Results in Unpredictable Times , bestselling author Stephen R. Covey and FranklinCovey CEO Bob Whitman provide steps and tools for surviving chaotic and turbulent economic times.The 7 Habits of Highly Effective People by Dr. Stephen R. Covey has sold more than 18 million copies and has been translated into thirty-four languages .The 7 Habits franchise includes multiple successful
... Read more
Audiobook

Leading Loyalty

Cracking the Code to Customer Devotion

by Sandy Rogers, Leena Rinne, Shawn Moon ...

Narrated by Lisa Larsen ...

Unabridged

6 hours 39 min

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.**To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone ... Read more

$23.99 USD

Also available as: eBook

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.**To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone
... Read more

Also available as: eBook

Audiobook

Great Work Great Career

by Stephen R. Covey, Jennifer Colosimo ...

Narrated by Stephen R. Covey ...

Unabridged

3 hours 25 min

Stephen R. Covey and Jennifer Colosimo share their secrets to getting and keeping the job you want.Do you have a good career, a mediocre career, or a great career? How do you know? And just how do you create a great career? Whether you’re looking for a job or want to make the job you already have more meaningful, this audio is for you. ... Read more

$14.99 USD

Stephen R. Covey and Jennifer Colosimo share their secrets to getting and keeping the job you want.Do you have a good career, a mediocre career, or a great career? How do you know? And just how do you create a great career? Whether you’re looking for a job or want to make the job you already have more meaningful, this audio is for you.
... Read more
Audiobook

The 3rd Alternative

Solving Life's Most Difficult Problems

by Stephen R. Covey ...

Narrated by Boyd Craig ...

Abridged

3 hours 37 min

From the multimillion-copy bestselling author of The 7 Habits of Highly Effective People, hailed as the #1 Most Influential Business Book of the Twentieth Century, The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving.There are many methods of “conflict resolution,” but most involve compromise, a low-level accommodation that stops the fight ... Read more

$14.99 USD

Also available as: eBook

From the multimillion-copy bestselling author of The 7 Habits of Highly Effective People, hailed as the #1 Most Influential Business Book of the Twentieth Century, The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving.There are many methods of “conflict resolution,” but most involve compromise, a low-level accommodation that stops the fight
... Read more

Also available as: eBook
Audiobook

The Art of Explanation

Making Your Ideas, Products, and Services Easier to Understand

by Lee LeFever ...

Narrated by Tim Andres Pabon ...

Unabridged

7 hours 18 min

Your guide to becoming an explanation specialist.You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem.The Art of Explanation is for business people, educators and influencers who want to improve their explanation skills and start solving ... Read more

$27.99 USD

Also available as: eBook

Your guide to becoming an explanation specialist.You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem.The Art of Explanation is for business people, educators and influencers who want to improve their explanation skills and start solving
... Read more

Also available as: eBook

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“bob whitman”

Leading Loyalty

Predictable Results in Unpredictable Times

Leading Loyalty

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The 3rd Alternative

The Art of Explanation

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Leading Loyalty

Predictable Results in Unpredictable Times

Leading Loyalty

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Great Work Great Career

The 3rd Alternative

The Art of Explanation