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Showing 1 - 12 of 12 results for “bernd stauss”
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  • Service Quality and Management

    Edited by Bernd Stauss, Jos Lemmink, Paul Kunst ...
    Series series Business and Management (R0)
    Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are ... Read more

    $49.49 USD

  • Psychology of Gift-Giving

    by Bernd Stauss ...
    Series series Behavioral Science and Psychology (R0)
    Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mother’s Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover, gift-giving is a very important psychological phenomenon, based on voluntariness, but also representing a duty and requiring compliance ... Read more

    $28.49 USD

  • Effective Complaint Management

    The Business Case for Customer Satisfaction

    by Bernd Stauss, Wolfgang Seidel ...
    Series series Business and Management (R0)
    This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to ... Read more

    $80.09 USD

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    What Should Make You Happy, but Doesn't, What Shouldn't Make You Happy, but Does

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  • The All-or-Nothing Marriage

    How the Best Marriages Work

    by Eli J Finkel ...
    “After years of debate and inquiry, the key to a great marriage remained shrouded in mystery. Until now...”—Carol Dweck, author of Mindset: The New Psychology of SuccessEli J. Finkel's insightful and ground-breaking investigation of marriage clearly shows that the best marriages today are better than the best marriages of earlier eras. Indeed, they are the best marriages the world has ever known. ... Read more

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  • The Myth of the Spoiled Child

    Challenging the Conventional Wisdom about Children and Parenting

    by Alfie Kohn ...
    Somehow, a set of deeply conservative assumptions about children -- what they're like and how they should be raised -- have congealed into the conventional wisdom in our society. Parents are accused of being both permissive and overprotective, unwilling to set limits and afraid to let their kids fail. Young people, meanwhile, are routinely described as entitled and narcissistic . . . among other ... Read more

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  • Happiness by Design

    Change What You Do, Not How You Think

    by Paul Dolan ...
    This is not just another happiness book. In Happiness by Design, happiness and behavior expert Paul Dolan combines the latest insights from economics and psychology to illustrate that in order to be happy we must behave happy Our happiness is experiences of both pleasure and purpose over time and it depends on what we actually pay attention to. Using what Dolan calls deciding, designing, and doing ... Read more

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  • The Saad Truth about Happiness

    8 Secrets for Leading the Good Life

    by Gad Saad ...
    The Quest for Happiness Is a Universal Fact.It is a scientific fact, which means we can measure happiness, we can assess it, and we can devise strategies to make ourselves happy and fulfilled human beings.So says Professor Gad Saad, the author of the sensational bestseller The Parasitic Mind and the irrepressible host of The Saad Truth podcast. In this provocative, entertaining, and life-changing ... Read more

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  • Organizational, Motivational, and Cultural Contexts of Volunteering

    The European View

    by Stefan T. Güntert, Theo Wehner, Harald A. Mieg ...
    Series series Behavioral Science and Psychology (R0)
    This open access book offers a comprehensive view of the phenomenon of volunteer work: it examines motivational factors and questions of corporate organization and the social environment. In particular, this is the first book to present volunteer work in detail as a psychosocial resource and a source of well-being that should not be overused or abused. The book is based on the authors' 15 years of ... Read more

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  • Do We Really Want Strong and Healthy Children?/Woman & Mother

    by Jesper Juul ...
    Do we really want strong and healthy childrenIn this essay Jesper Juul is asking not only parents but also institutions, policy-makers and experts to take a serious look at what they want with our children and youth because rhetoric and practice seem to contradictive. Jesper Juul is also making clear what a strong and healthy child is and the enormous impact it would have on our societies if we ... Read more

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  • Ageism Unmasked

    Exploring Age Bias and How to End It

    by Tracey Gendron ...
    Why do we still tolerate stereotypes and discrimination based on age?This bold account of the history and present-day realities of ageism by a nationally recognized gerontologist and speaker uncovers ageism's roots, impact, and how each of us can create a new reality of elderhood.Ageism Unmasked shifts the lens, enabling us to see that we tolerate, and sometimes actively promote, attitudes and ... Read more

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  • Transnational Leadership Development

    An HR Practioner's Guide to Transformative Learning in Employee Development - Appendix 2

    by Beth Fisher-Yoshida, Ph.D., Kathy D. Geller ...
    Transnational Leadership Development acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. This appendix helps translate the transformative learning process into a process that HR professionals can use in employee interventions and learning experiences. It explains six dynamics ... Read more

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