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Crisis Communications

Lessons from September 11

by Peter Clarke, James Alleman, Sandra Ball-Rokeach, Menahem Blondheim, James William Carey, John Carey, Elisia Cohen, William H. Dutton, Joachim W. H. Haes, Joo-Young Jung, James E. Katz, Yong-Chan Kim, Jonathan Liebenau, Tamar Liebes, Jeremy Harris Lipschultz, Patrick Martin, Fiona McNee, Mitchell L. Moss, Frank Nainoa, A Michael Noll, Sean Phelan, Paul N. Rappoport, René-Jean Ravault, Ronald E. Rice, Everett M. Rogers, Anthony Townsend, Pille Vengerfeldt ...

On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and ... Read more

$49.99 USD

On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and
... Read more

The Elements of Journalism, Revised and Updated 3rd Edition

What Newspeople Should Know and the Public Should Expect

by Bill Kovach, Tom Rosenstiel ...

The Book That Every Citizen and Journalist Should Read“What this book does better than any single book on media history, ethics, or practice isweave . . . [together] why media audiences have fled and why new technology and megacorporate ownership are putting good journalism at risk.” —Rasmi Simhan, Boston Globe“Kovach and Rosenstiel’s essays on each [element] are concise gems, filled with insights ... Read more

$12.99 USD

The Book That Every Citizen and Journalist Should Read“What this book does better than any single book on media history, ethics, or practice isweave . . . [together] why media audiences have fled and why new technology and megacorporate ownership are putting good journalism at risk.” —Rasmi Simhan, Boston Globe“Kovach and Rosenstiel’s essays on each [element] are concise gems, filled with insights
... Read more
Post-Truth

by Lee McIntyre ...

Series series The MIT Press Essential Knowledge series
We are living in a world where “alternative facts” replace actual facts—and where feelings have more weight than evidence. But how did we get here?In this volume in the MIT Press Essential Knowledge series, Lee McIntyre traces the development of the post-truth phenomenon from science denial through the rise of “fake news,” from our psychological blind spots to the public's retreat into ... Read more

$13.99 USD

Also available as: Audiobook

We are living in a world where “alternative facts” replace actual facts—and where feelings have more weight than evidence. But how did we get here?In this volume in the MIT Press Essential Knowledge series, Lee McIntyre traces the development of the post-truth phenomenon from science denial through the rise of “fake news,” from our psychological blind spots to the public's retreat into
... Read more

Also available as: Audiobook
The Elements of Journalism, Revised and Updated 4th Edition

by Bill Kovach, Tom Rosenstiel ...

A timely new edition of the classic journalism text, now featuring updated material on the importance of reporting in the age of media mistrust and fake news—and how journalists can use technology to navigate its challengesMore than two decades ago, the Committee of Concerned Journalists gathered some of America’s most influential newspeople and asked them, “What is journalism for?” Through ... Read more

$13.99 USD

A timely new edition of the classic journalism text, now featuring updated material on the importance of reporting in the age of media mistrust and fake news—and how journalists can use technology to navigate its challengesMore than two decades ago, the Committee of Concerned Journalists gathered some of America’s most influential newspeople and asked them, “What is journalism for?” Through
... Read more
Twitter and Tear Gas

The Power and Fragility of Networked Protest

by Zeynep Tufekci ...

A firsthand account and incisive analysis of modern protest, revealing internet-fueled social movements’ greatest strengths and frequent challengesTo understand a thwarted Turkish coup, an anti–Wall Street encampment, and a packed Tahrir Square, we must first comprehend the power and the weaknesses of using new technologies to mobilize large numbers of people. An incisive observer, writer, and ... Read more

$18.99 USD

A firsthand account and incisive analysis of modern protest, revealing internet-fueled social movements’ greatest strengths and frequent challengesTo understand a thwarted Turkish coup, an anti–Wall Street encampment, and a packed Tahrir Square, we must first comprehend the power and the weaknesses of using new technologies to mobilize large numbers of people. An incisive observer, writer, and
... Read more
Blur

How to Know What's True in the Age of Information Overload

by Bill Kovach, Tom Rosenstiel ...

Amid the hand-wringing over the death of "true journalism" in the Internet Age-the din of bloggers, the echo chamber of Twitter, the predominance of Wikipedia-veteran journalists and media critics Bill Kovach and Tom Rosenstiel have written a pragmatic guide to navigating the twenty-first century media terrain.Yes, old authorities are being dismantled, new ones created, and the very nature of ... Read more

$12.99 USD

Amid the hand-wringing over the death of "true journalism" in the Internet Age-the din of bloggers, the echo chamber of Twitter, the predominance of Wikipedia-veteran journalists and media critics Bill Kovach and Tom Rosenstiel have written a pragmatic guide to navigating the twenty-first century media terrain.Yes, old authorities are being dismantled, new ones created, and the very nature of
... Read more
You Are Here

A Field Guide for Navigating Polarized Speech, Conspiracy Theories, and Our Polluted Media Landscape

by Whitney Phillips, Ryan M. Milner ...

How to understand a media environment in crisis, and how to make things better by approaching information ecologically.Our media environment is in crisis. Polarization is rampant. Polluted information floods social media. Even our best efforts to help clean up can backfire, sending toxins roaring across the landscape. In You Are Here, Whitney Phillips and Ryan Milner offer strategies for ... Read more

$17.99 USD

Also available as: Audiobook

How to understand a media environment in crisis, and how to make things better by approaching information ecologically.Our media environment is in crisis. Polarization is rampant. Polluted information floods social media. Even our best efforts to help clean up can backfire, sending toxins roaring across the landscape. In You Are Here, Whitney Phillips and Ryan Milner offer strategies for
... Read more

Also available as: Audiobook
Veils of Distortion

How the News Media Warps Our Minds

by John Zada ...

UPDATED IN 2026. A rare and penetrating account by a former CBC and Al Jazeera newsroom insider of how the news skews our perceptions and disorients society.'Fake news' has become a ubiquitous catchphrase and a worldwide obsession. Yet too few of us know that shades of falsehood have always run through the mainstream news media. As news organizations double-down in their efforts to shock and ... Read more

$5.99 USD

UPDATED IN 2026. A rare and penetrating account by a former CBC and Al Jazeera newsroom insider of how the news skews our perceptions and disorients society.'Fake news' has become a ubiquitous catchphrase and a worldwide obsession. Yet too few of us know that shades of falsehood have always run through the mainstream news media. As news organizations double-down in their efforts to shock and
... Read more
Our Biometric Future

Facial Recognition Technology and the Culture of Surveillance

by Kelly Gates ...

Series Book 2 - Critical Cultural Communication
Since the 1960s, a significant effort has been underway to program computers to “see” the human face—to develop automated systems for identifying faces and distinguishing them from one another—commonly known as Facial Recognition Technology. While computer scientists are developing FRT in order to design more intelligent and interactive machines, businesses and states agencies view the technology ... Read more

$26.99 USD

Since the 1960s, a significant effort has been underway to program computers to “see” the human face—to develop automated systems for identifying faces and distinguishing them from one another—commonly known as Facial Recognition Technology. While computer scientists are developing FRT in order to design more intelligent and interactive machines, businesses and states agencies view the technology
... Read more
The Transparent Traveler

The Performance and Culture of Airport Security

by Rachel Hall ...

At the airport we line up, remove our shoes, empty our pockets, and hold still for three seconds in the body scanner. Deemed safe, we put ourselves back together and are free to buy the beverage we were prohibited from taking through security. In The Transparent Traveler Rachel Hall explains how the familiar routines of airport security choreograph passenger behavior to create submissive and ... Read more

$23.09 USD

At the airport we line up, remove our shoes, empty our pockets, and hold still for three seconds in the body scanner. Deemed safe, we put ourselves back together and are free to buy the beverage we were prohibited from taking through security. In The Transparent Traveler Rachel Hall explains how the familiar routines of airport security choreograph passenger behavior to create submissive and
... Read more
Infoglut

How Too Much Information Is Changing the Way We Think and Know

by Mark Andrejevic ...

Today, more mediated information is available to more people than at any other time in human history. New and revitalized sense-making strategies multiply in response to the challenges of "cutting through the clutter" of competing narratives and taming the avalanche of information. Data miners, "sentiment analysts," and decision markets offer to help bodies of data "speak for themselves"—making ... Read more

$65.99 USD

Today, more mediated information is available to more people than at any other time in human history. New and revitalized sense-making strategies multiply in response to the challenges of "cutting through the clutter" of competing narratives and taming the avalanche of information. Data miners, "sentiment analysts," and decision markets offer to help bodies of data "speak for themselves"—making
... Read more
Trusting the News in a Digital Age

Toward a "New" News Literacy

by Jeffrey Dvorkin ...

TRUSTING THE NEWS in a Digital AgeHow to use critical thinking to discern real news from fake newsTrusting the News in a Digital Age provides an ethical framework and the much-needed tools for assessing information produced in our digital age. With the tsunami of information on social media and other venues, many have come to distrust all forms of communication, including the news. This practical ... Read more

$36.00 USD

TRUSTING THE NEWS in a Digital AgeHow to use critical thinking to discern real news from fake newsTrusting the News in a Digital Age provides an ethical framework and the much-needed tools for assessing information produced in our digital age. With the tsunami of information on social media and other venues, many have come to distrust all forms of communication, including the news. This practical
... Read more

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Crisis Communications

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The Elements of Journalism, Revised and Updated 3rd Edition

Post-Truth

The Elements of Journalism, Revised and Updated 4th Edition

Twitter and Tear Gas

Blur

You Are Here

Veils of Distortion

Our Biometric Future

The Transparent Traveler

Infoglut

Trusting the News in a Digital Age

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