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  • Library Service Design

    A LITA Guide to Holistic Assessment, Insight, and Improvement

    Series series LITA Guides
    Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services.Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the ... Read more

    $47.79 USD