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Ten Steps to ITSM Success

A Practitioner’s Guide to Enterprise IT Transformation

by Angelo Esposito, Timothy Rogers ...

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors ... Read more

$36.09 USD or Free with Kobo Plus

Also available as: Audiobook

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors
... Read more

Also available as: Audiobook
Audiobook

Ten Steps to ITSM Success

A Practitioner's Guide to Enterprise IT Transformation

by Angelo Esposito, Angelo Esposito, Timothy Rogers, Timothy Rogers ...

Narrated by Peter Silverleaf ...

Unabridged

6 hours 42 min

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors ... Read more

$46.99 USD or Free with Kobo Plus

Also available as: eBook

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors
... Read more

Also available as: eBook

Project Management for Non-Project Managers

by Jack Ferraro ...

This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to ... Read more

$12.99 USD or Free with Kobo Plus

This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to
... Read more
The Little Black Book of Project Management

by Michael Thomsett ...

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and ... Read more

$4.49 USD

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and
... Read more
Business Driven PMO Setup

Practical Insights, Techniques and Case Examples for Ensuring Success

by Mark Price Perry ...

Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable ... Read more

$44.99 USD

Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable
... Read more
The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

by Donna Knapp ...

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, ... Read more

$44.99 USD

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do,
... Read more
The Agile Manifesto Unfolds

The Guide To Success With Agile Software Development

by Maik Seyfert ...

Series Book 1 - Agile Software Development
Scrum, Extreme Programming (XP) and Kanban are widely spread methodologies for Agile software development and all will work great if the Agile Manifesto and it’s 12 principles are respected. The Agile Manifesto and especially the 12 underlying principles are fundamental in order to achieve adaptability, flexibility and self-organization as well as being positioned for innovation and to be able to ... Read more

$3.55 USD or Free with Kobo Plus

Scrum, Extreme Programming (XP) and Kanban are widely spread methodologies for Agile software development and all will work great if the Agile Manifesto and it’s 12 principles are respected. The Agile Manifesto and especially the 12 underlying principles are fundamental in order to achieve adaptability, flexibility and self-organization as well as being positioned for innovation and to be able to
... Read more
The Software Project Manager's Bridge to Agility

by Michele Sliger, Stacia Broderick ...

When software development teams move to agile methods, experienced project managers often struggle—doubtful about the new approach and uncertain about their new roles and responsibilities. In this book, two long-time certified Project Management Professionals (PMPRs) and Scrum trainers have built a bridge to this dynamic new paradigm. They show experienced project managers how to successfully ... Read more

$47.69 USD

When software development teams move to agile methods, experienced project managers often struggle—doubtful about the new approach and uncertain about their new roles and responsibilities. In this book, two long-time certified Project Management Professionals (PMPRs) and Scrum trainers have built a bridge to this dynamic new paradigm. They show experienced project managers how to successfully
... Read more
Perfect Phrases for Presenting Business Strategies

by Don Debelak ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR THE RIGHT SITUATION—EVERY TIMEYour new business strategy isn’t going to sell itself. It’s up to you to convince top decision makers to take the organization in the right direction. This is the most important presentation of your career, and your choice of words and phrases will mean the difference between success and failure.Perfect Phrases for Presenting Business Strategies ... Read more

$11.09 USD

THE RIGHT PHRASE FOR THE RIGHT SITUATION—EVERY TIMEYour new business strategy isn’t going to sell itself. It’s up to you to convince top decision makers to take the organization in the right direction. This is the most important presentation of your career, and your choice of words and phrases will mean the difference between success and failure.Perfect Phrases for Presenting Business Strategies
... Read more
Organizing Itsm

Transitioning the It Organization from Silos to Services with Practical Organizational Change

by Randy A. Steinberg ...

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the ... Read more

$4.99 USD

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the
... Read more
PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

by J. Ashley Hunt ...

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven ... Read more

$40.00 USD

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven
... Read more
What Is BPM?

by Marvin Wurtzel ...

$15.19 USD

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Ten Steps to ITSM Success

Ten Steps to ITSM Success

People who read these also enjoyed

Project Management for Non-Project Managers

The Little Black Book of Project Management

Business Driven PMO Setup

The ITSM Process Design Guide

The Agile Manifesto Unfolds

The Software Project Manager's Bridge to Agility

Perfect Phrases for Presenting Business Strategies

Organizing Itsm

PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

What Is BPM?

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“angelo esposito”

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