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allison pickens

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  • The Customer Success Economy

    Why Every Aspect of Your Business Model Needs A Paradigm Shift

    If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Read more

    $17.00 USD

  • Audiobook

    The Customer Success Economy

    Why Every Aspect Of Your Business Model Needs A Paradigm Shift

    Narrated by Chloe Cannon ...

    Unabridged

    10 hours 6 min

    If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Read more

    $25.99 USD

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  • Audiobook

    The Customer Success Professional's Handbook

    How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

    Unabridged

    7 hours 22 min

    The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

    $19.99 USD

  • Audiobook

    The Seven Pillars of Customer Success

    A Proven Framework to Drive Impactful Client Outcomes for Your Company

    Narrated by Nick Hardcastle ...

    Unabridged

    8 hours 6 min

    As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch ... Read more

    $14.99 USD or Free with Kobo Plus