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Supercharging the Customer Experience

How organizations can drive performance in today’s values - based economy

by Alan Williams, Dave Stubberfield ...

In nearly all sectorsespecially those that are service relatedanew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore, ... Read more

$12.99 USD or Free with Kobo Plus

In nearly all sectorsespecially those that are service relatedanew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore,
... Read more
The Values Economy

How to Deliver Purpose-Driven Service for Sustained Performance

by Alan Williams, Samuel Williams ...

We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers' expectations are increasing. Brands are now co- owned by all stakeholders - ... Read more

$18.49 USD or Free with Kobo Plus

We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers' expectations are increasing. Brands are now co- owned by all stakeholders -
... Read more
21 Brainstorming Techniques That Work

by Alan Williams ...

Brainstorming is the act of stimulating creative thinking and developing new ideas. 21 BRAINSTORMING TECHNIQUES THAT WORK will provide direction, focus and the process to creative solutions. These techniques offer a variety of approaches for individuals, small groups and even large group settings. Get ready to discover solutions! ... Read more

$2.99 USD or Free with Kobo Plus

Brainstorming is the act of stimulating creative thinking and developing new ideas. 21 BRAINSTORMING TECHNIQUES THAT WORK will provide direction, focus and the process to creative solutions. These techniques offer a variety of approaches for individuals, small groups and even large group settings. Get ready to discover solutions!
... Read more
101 Creative Strategies

Thought and Action Tactics

by Alan Williams ...

101 CREATIVE STRATEGIES are thought and action tactics to creatively aid your discovery of solutions. Begin with thought tactics to consider focus, direction and strategy. Some action tactics will manifest themselves directly as a result of the thought tactics. Other actions will be determined from action tactics themselves. The sequence of the CREATIVE STRATEGIES is not important. Pick any of the ... Read more

$2.99 USD or Free with Kobo Plus

101 CREATIVE STRATEGIES are thought and action tactics to creatively aid your discovery of solutions. Begin with thought tactics to consider focus, direction and strategy. Some action tactics will manifest themselves directly as a result of the thought tactics. Other actions will be determined from action tactics themselves. The sequence of the CREATIVE STRATEGIES is not important. Pick any of the
... Read more
Ignite Imagination

Sparking Your Creativity

by Alan Williams ...

Creativity simply is the mental process of generating new ideas or concepts. Any idea, process or product is a result of creativity. IGNITE IMAGINATION is designed to spark the creative process. As you practice and apply the principles in this book, you will unlock the power of your imagination, light the flame of creativity and unleash your creative potential. Get the companion audio download ... Read more

$4.99 USD or Free with Kobo Plus

Creativity simply is the mental process of generating new ideas or concepts. Any idea, process or product is a result of creativity. IGNITE IMAGINATION is designed to spark the creative process. As you practice and apply the principles in this book, you will unlock the power of your imagination, light the flame of creativity and unleash your creative potential. Get the companion audio download
... Read more
The Masnavi of Rumi, Book Two

A New English Translation with Explanatory Notes

by Jalaloddin Rumi ...

Translated by Alan Williams ...

Jalaloddin Rumi's Masnavi-ye Ma'navi, or 'Spiritual Couplets', composed in the 13th Century, is a monumental work of poetry in the Sufi tradition of Islamic mysticism. For centuries before his love poetry became a literary phenomenon in the West, Rumi's Masnavi had been revered in the Islamic world as its greatest mystical text. Drawing upon a vast array of characters, stories and fables, and ... Read more

$72.99 USD

Jalaloddin Rumi's Masnavi-ye Ma'navi, or 'Spiritual Couplets', composed in the 13th Century, is a monumental work of poetry in the Sufi tradition of Islamic mysticism. For centuries before his love poetry became a literary phenomenon in the West, Rumi's Masnavi had been revered in the Islamic world as its greatest mystical text. Drawing upon a vast array of characters, stories and fables, and
... Read more
The Clueless Detective

by Alan Williams-Key ...

Marty Wiessman left school a no-hoper with no qualifications. He lucks out when an old school chum offers him a job in his successful private detective agency. But his life starts to disintegrate when he discovers his partner in the office, murdered. The police insist that he killed himself, but Marty knows different. He laboriously unearths clues to his partner's murderer but struggles to make ... Read more

$2.99 USD or Free with Kobo Plus

Marty Wiessman left school a no-hoper with no qualifications. He lucks out when an old school chum offers him a job in his successful private detective agency. But his life starts to disintegrate when he discovers his partner in the office, murdered. The police insist that he killed himself, but Marty knows different. He laboriously unearths clues to his partner's murderer but struggles to make
... Read more
Spiritual Verses

by The Jalaluddin Rumi, Alan Williams ...

Translated by Alan Williams ...

Begun in 1262 AD, Masnavi-ye Ma ‘navi, or ‘spiritual couplets', is thought to be the longest single-authored ‘mystical’ poem ever written. As the spiritual masterpiece of the Persian Sufi tradition, it teaches how to progress to the ultimate goal of the Sufi path - union with God. Jalaloddin Rumi was a poet and a mystic, but he was first a teacher; in these verses he draws the reader into the ... Read more

$16.79 USD

Begun in 1262 AD, Masnavi-ye Ma ‘navi, or ‘spiritual couplets', is thought to be the longest single-authored ‘mystical’ poem ever written. As the spiritual masterpiece of the Persian Sufi tradition, it teaches how to progress to the ultimate goal of the Sufi path - union with God. Jalaloddin Rumi was a poet and a mystic, but he was first a teacher; in these verses he draws the reader into the
... Read more
Contemporary Issues Shaping China’s Civil Aviation Policy

Balancing International with Domestic Priorities

by Alan Williams ...

The emergence of China as a future major participant in international aviation raises some interesting questions, especially from a strategic policy perspective. The progressive shift from a command to a mixed market economy under the central leadership of the Beijing administration now finds itself faced with the needs to balance a strategic duality in the context of the role of China's civil ... Read more

$73.99 USD

The emergence of China as a future major participant in international aviation raises some interesting questions, especially from a strategic policy perspective. The progressive shift from a command to a mixed market economy under the central leadership of the Beijing administration now finds itself faced with the needs to balance a strategic duality in the context of the role of China's civil
... Read more
Becoming Super Parents: a Guide to Great Parenting

by Sundvall Alan William ...

Becoming Super Parents: A Guide To Great Parenting is a comprehensive and practical book that serves as a roadmap for parents who are striving to become the best versions of themselves for their children. Filled with valuable insights and strategies, this book goes beyond conventional parenting advice and delves into the core principles that contribute to nurturing a strong and loving relationship ... Read more

$6.49 USD

Becoming Super Parents: A Guide To Great Parenting is a comprehensive and practical book that serves as a roadmap for parents who are striving to become the best versions of themselves for their children. Filled with valuable insights and strategies, this book goes beyond conventional parenting advice and delves into the core principles that contribute to nurturing a strong and loving relationship
... Read more
Cracking the Code of Teen Behavior: Strategies for Communication and Connection

by Sundvall Alan William ...

In Cracking The Code Of Teen Behavior: Strategies For Communication And Connection, readers are provided with a comprehensive guide to understanding and navigating the complexities of teenage behavior. From mood swings to rebellion, this book delves into the reasons behind these behaviors and offers practical strategies for parents, teachers, and caregivers to effectively communicate and connect ... Read more

$6.69 USD

In Cracking The Code Of Teen Behavior: Strategies For Communication And Connection, readers are provided with a comprehensive guide to understanding and navigating the complexities of teenage behavior. From mood swings to rebellion, this book delves into the reasons behind these behaviors and offers practical strategies for parents, teachers, and caregivers to effectively communicate and connect
... Read more
Mastering Success: Cultivating Daily Habits for Lasting Results

by Sundvall Alan William ...

In this transformative book, readers will discover the power of cultivating daily habits that lead to lasting success. From setting specific goals to creating a focused action plan, this book offers practical insights and actionable strategies to help readers achieve their full potential. By learning how to master their mindset and develop a winning attitude, readers will be inspired to take ... Read more

$6.59 USD

In this transformative book, readers will discover the power of cultivating daily habits that lead to lasting success. From setting specific goals to creating a focused action plan, this book offers practical insights and actionable strategies to help readers achieve their full potential. By learning how to master their mindset and develop a winning attitude, readers will be inspired to take
... Read more

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Supercharging the Customer Experience

The Values Economy

21 Brainstorming Techniques That Work

101 Creative Strategies

Ignite Imagination

The Masnavi of Rumi, Book Two

The Clueless Detective

Spiritual Verses

Contemporary Issues Shaping China’s Civil Aviation Policy

Becoming Super Parents: a Guide to Great Parenting

Cracking the Code of Teen Behavior: Strategies for Communication and Connection

Mastering Success: Cultivating Daily Habits for Lasting Results

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Available:

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+ FREE 30-day trial

Recommended For You

Top Series in United States

Routledge South Asian Religion Series

The Terran Republic Series

Routledge Critical Studies in Public Management

Energy (R0)

Routledge Library Editions: Alcohol and Alcoholism

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