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Customer Experience Manual, The

How to design, measure and improve customer experience in your business

by Alan Pennington ...

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your ... Read more

$13.99 USD

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your
... Read more

The Manager's Path

A Guide for Tech Leaders Navigating Growth and Change

by Camille Fournier ...

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal—especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.From mentoring ... Read more

$24.99 USD

Also available as: Audiobook

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal—especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.From mentoring
... Read more

Also available as: Audiobook
Organizational Project Portfolio Management

A Practitioner’s Guide

by Prasad Kodukula ...

Organizational Project Portfolio Management: A Practitioner’s Guide offers a generic, practical methodology and tool kit to design, build, and manage a balanced portfolio at any level of the enterprise. These techniques can be used irrespective of business industry, where the portfolio management group is located within the organizational hierarchy, or the type of projects contained. Nominated for ... Read more

$40.49 USD

Organizational Project Portfolio Management: A Practitioner’s Guide offers a generic, practical methodology and tool kit to design, build, and manage a balanced portfolio at any level of the enterprise. These techniques can be used irrespective of business industry, where the portfolio management group is located within the organizational hierarchy, or the type of projects contained. Nominated for
... Read more
Delegating Work (HBR 20-Minute Manager Series)

by Harvard Business Review ...

Series series 20-Minute Manager
Master the art of effective delegation.You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagi. ... Read more

$10.99 USD or Free with Kobo Plus

Master the art of effective delegation.You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagi.
... Read more
Microsoft SharePoint 2010 QuickSteps

by Marty Matthews, Nancy Buchanan ...

Series series QuickSteps
Step-by-Step, Full-Color Graphics!Start using SharePoint 2010 right away--the QuickSteps way. Color screenshots and clear instructions make it easy to ramp up on the latest release of Microsoft's powerful collaboration platform. Follow along and quickly learn how to use a SharePoint site, add pages and web parts, create and manage lists and libraries, and integrate with and collaborate using ... Read more

$14.29 USD

Step-by-Step, Full-Color Graphics!Start using SharePoint 2010 right away--the QuickSteps way. Color screenshots and clear instructions make it easy to ramp up on the latest release of Microsoft's powerful collaboration platform. Follow along and quickly learn how to use a SharePoint site, add pages and web parts, create and manage lists and libraries, and integrate with and collaborate using
... Read more
Head First Agile

A Brain-Friendly Guide to Agile Principles, Ideas, and Real-World Practices

by Andrew Stellman, Jennifer Greene ...

Head First Agile is a complete guide to learning real-world agile ideas, practices, principles.What will you learn from this book?In Head First Agile, you'll learn all about the ideas behind agile and the straightforward practices that drive it. You'll take deep dives into Scrum, XP, Lean, and Kanban, the most common real-world agile approaches today. You'll learn how to use agile to help your ... Read more

$40.99 USD

Head First Agile is a complete guide to learning real-world agile ideas, practices, principles.What will you learn from this book?In Head First Agile, you'll learn all about the ideas behind agile and the straightforward practices that drive it. You'll take deep dives into Scrum, XP, Lean, and Kanban, the most common real-world agile approaches today. You'll learn how to use agile to help your
... Read more
Managing Stakeholder Expectations for Project Success

A Knowledge Integration Framework and Value Focused Approach

by Ori Schibi ...

Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized.This unique desk reference shows how to utilize the best practices ... Read more

$44.99 USD

Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized.This unique desk reference shows how to utilize the best practices
... Read more
Project Management Book, The

How to Manage Your Projects To Deliver Outstanding Results

by Richard Newton ...

The Project Management Book addresses the real-life scenarios and issues that anyone responsible for managing a project is likely to face on a day to day basis. It provides solutions to the everyday issues involved in managing projects, including:Defining your projectUnderstanding your role as a project managerDealing with external problemsLearning from Lean and Six SigmaDelivering projects in ... Read more

$12.99 USD

The Project Management Book addresses the real-life scenarios and issues that anyone responsible for managing a project is likely to face on a day to day basis. It provides solutions to the everyday issues involved in managing projects, including:Defining your projectUnderstanding your role as a project managerDealing with external problemsLearning from Lean and Six SigmaDelivering projects in
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Strategic Reframing

The Oxford Scenario Planning Approach

by Angela Wilkinson, Rafael Ramirez ...

Traditional strategy assumes stability and predictability. Today's world is better characterised by turbulence, uncertainty, novelty and ambiguity - conditions that contribute disruptive changes and trigger the search for new ways of coping. This book aims to become the premier guide on how to do scenario planning to support strategy and public policy. Co-authored by three experts in the field, ... Read more

$27.99 USD

Traditional strategy assumes stability and predictability. Today's world is better characterised by turbulence, uncertainty, novelty and ambiguity - conditions that contribute disruptive changes and trigger the search for new ways of coping. This book aims to become the premier guide on how to do scenario planning to support strategy and public policy. Co-authored by three experts in the field,
... Read more
Metrics for Project Control - The atomic watermelon!

by Eduardo Militão Elias ...

A watermelon seems green on the outside but it is red on the inside. As well as in reports, there are some indicators that are presented as if they were green due to flaws made in metrics calculation or wrong calculation function. As a result, Project Monitoring is damaged and Control is not activated to solve a problem, but, way more than a problem, a red light means a cry for help, it means a ... Read more

$6.99 USD or Free with Kobo Plus

A watermelon seems green on the outside but it is red on the inside. As well as in reports, there are some indicators that are presented as if they were green due to flaws made in metrics calculation or wrong calculation function. As a result, Project Monitoring is damaged and Control is not activated to solve a problem, but, way more than a problem, a red light means a cry for help, it means a
... Read more
Simply Brilliant

The common-sense guide to success at work

by Fergus O'Connell ...

$9.99 USD
Megaproject Risk Analysis and Simulation

A Dynamic Systems Approach

by Prince Boateng, Zhen Chen, Stephen O. Ogunlana ...

Providing new knowledge on risk analysis and simulation for megaprojects, this book is essential reading for both academics and practitioners. Its focus is on technical descriptions of a newly developed dynamic systems approach to megaproject risk analysis and simulation. This is backed up by a discussion of the methodology as applied in a comprehensive case study on the Edinburgh Tram Network ... Read more

$111.59 USD

Providing new knowledge on risk analysis and simulation for megaprojects, this book is essential reading for both academics and practitioners. Its focus is on technical descriptions of a newly developed dynamic systems approach to megaproject risk analysis and simulation. This is backed up by a discussion of the methodology as applied in a comprehensive case study on the Edinburgh Tram Network
... Read more

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Customer Experience Manual, The

People who read this also enjoyed

The Manager's Path

Organizational Project Portfolio Management

Delegating Work (HBR 20-Minute Manager Series)

Microsoft SharePoint 2010 QuickSteps

Head First Agile

Managing Stakeholder Expectations for Project Success

Project Management Book, The

Strategic Reframing

Metrics for Project Control - The atomic watermelon!

Simply Brilliant

Megaproject Risk Analysis and Simulation

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