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  • Working in Adversarial Relationships

    Operating Effectively in Relationships Characterized by Little Trust or Support

    by A. Oade ...
    Series series Business and Management (R0)
    A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships. ... Read more

    $49.49 USD

  • Managing Workplace Bullying

    How to Identify, Respond to and Manage Bullying Behaviour in the Workplace

    by A. Oade ...
    Series series Business and Management (R0)
    This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour. ... Read more

    $49.49 USD

  • Managing Challenging Clients

    Building Effective Relationships with Difficult Customers

    by A. Oade ...
    Series series Business and Management (R0)
    Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships. ... Read more

    $49.49 USD

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  • The End of the Performance Review

    A New Approach to Appraising Employee Performance

    by T. Baker ...
    Series series Business and Management (R0)
    A thoroughly tested, distinctive alternative to the appraisal process that draws on well-established principles of organizational behavior. Based around Tim Baker's '5 Conversations' approach, and with a timely focus on fostering innovation, this book is practical and easy to use – featuring case studies, interviews and useful templates. ... Read more

    $80.99 USD

  • The Referral of a Lifetime

    Never Make a Cold Call Again!

    by Tim Templeton ...
    Your Best Prospects Are Referred Prospects!Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden ... Read more

    $17.99 USD

  • Building Resilience for Success

    A Resource for Managers and Organizations

    Series series Business and Management (R0)
    Resilience is a word that is used in many different ways in different contexts, this new and innovative book focuses on psychological resilience in the workplace, examining other key aspects such as physical health and resilient teams, drawing from the latest research and the authors own practical experience. ... Read more

    $62.99 USD

  • Shut Up and Listen

    Communication with Impact

    by T., C. Cooper ...
    Series series Business and Management (R0)
    Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. The authors' views are supported by comment from an impressive line up of experts whose communication strategies drive a range of successful organizations. For all those who struggle to make themselves heard in the business world ... Read more

    $44.99 USD

  • The Cambridge Handbook of Workplace Training and Employee Development

    Edited by Kenneth G. Brown ...
    Series series Cambridge Handbooks in Psychology
    With comprehensive coverage of topics related to learning, training, and development, this volume is a must-have resource for industrial and organizational (I/O) psychologists, human resource (HR) scholars, and adult education specialists. Brown provides a forward-looking exploration of the current research on workplace training, employee development, and organizational learning from the primary ... Read more

    $63.99 USD

  • The End of the Job Description

    Shifting From a Job-Focus To a Performance-Focus

    by Tim Baker ...
    Series series Business and Management (R0)
    'That's not my job.' If you don't want your employees to say that, why do you start your relationship by giving them a narrow task and competency focused description of their job? We need people to fulfil many different roles at work yes the need to do their job, but they also need to contribute positive energy, collaborate, and take personal reasonability for innovation and personal development. ... Read more

    $53.99 USD

  • Making Social Technologies Work

    Leveraging the Power and Managing Perils of Social Technologies in Business

    Series series Business and Management (R0)
    Embracing social technologies at work is not just a blog from the CEO. It is about understanding all the opportunities where social media and technology activities could improve your company from marketing to operations. A practical guide for managers and an informative window into the world of social technologies in business. ... Read more

    $23.79 USD

  • New Developments in New Product Development

    Manufacturing and new product development have become a new world of their own, and leaders must understand their complexities to survive. PTC President and Chief Operating Officer James E. Heppelmann describes the problems and suggests ways to cope. ... Read more

    $2.99 USD or Free with Kobo Plus

  • Re-Making Communication at Work

    by J. Sostrin ...
    Almost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is ... Read more

    $31.49 USD